Palo Alto Managed Services
Retained CWS engineers operating your Palo Alto platform 24x7 as a co-delivered managed service. Customer-facing engagements run under CWS or jointly with the channel partner of record.
What's included.
- 24x7 monitoring across PA-series, Cortex XDR/XSIAM, and Prisma platforms
- Policy authoring, change-control, and governance
- Incident response from triage through containment
- Threat-prevention profile tuning and updates
- Quarterly business review with named CWS lead
- Compliance reporting aligned to ITSG-33, ISR, PCI DSS as applicable
- Capacity and licensing trend reporting
How CWS runs the engagement.
Managed services run on a retainer model with a named CWS lead engineer plus a tier-1/tier-2 SOC analyst rotation. Policy changes follow customer change-management processes with documented audit trail. Incident response runs through customer-approved playbooks. Quarterly business reviews cover incident metrics, policy hygiene, capacity trends, and roadmap alignment.
Cadence, team, and reviews.
12-month minimum retainer. Per-tenant monthly pricing scaled to platform footprint. Named CWS lead engineer is the customer's primary point of contact.
How CWS prices this service.
Per-tenant retainer with platform-footprint scaling. Pricing transparency on call.
Want a fixed-fee quote? Talk to a CWS engineer.
Senior bench, certified engineers, bilingual delivery.
CWS managed services are operated by senior engineers, not first-job analysts. Customer-facing engineering rather than ticket-driven service. Bilingual EN/FR briefings. Standard partner-margin model for channel-partner-fronted managed services.
Frequently asked: Palo Alto Managed Services
Can CWS co-deliver managed services with a channel partner?
Yes. Co-delivered managed services with Canadian VARs and distributors is a standard engagement pattern. Engagements are co-branded with CWS engineers as the credentialed Palo Alto technical lead.
Is 24x7 included?
Yes. 24x7 monitoring and incident response is the default. Canadian business-hours-only engagements available at lower tier.
Does CWS handle policy changes?
Yes. Policy authoring and change-control is part of the managed service.